Delivery

All deliveries are sent by Royal Mail Signed For First Class at the cost of;

• Large products: £10.05

• Medium products: £6.60

• Small products: £4.45

• We currently do not deliver outside of the UK

We aim to process and dispatch orders within 2 working days if the item is in stock. We will notify you of expected dispatch date for made to order items. When we have dispatched your order, we will send an Order Complete email which will also include your VAT invoice.

Returns

You have 14 days to return a product, from the date you received it. This does not include bespoke (made to order) items.

To be eligible for a return, the product must be unused and in the same condition that you received it, and in the original packaging.

You will need to return your product with the original dispatch note so that we can process your return as quickly as possible.

Please contact us (details below) before returning products, as returned products will not automatically be refunded to the original purchaser.

You will be responsible for paying the shipping costs to return your product. The original delivery cost is non-refundable.

Refunds

Once we have received your item, we will inspect it and will notify you immediately on the status of your refund.

If your refund is approved, we will initiate a refund to you, back through your original method of payment. Depending on the method, and (if applicable) your card issuer’s policy, it may take several days for the monies to be credited back to your account.

Excluded items;

• Cost of delivery – the original cost of delivering the product to you will not be refunded

• Bespoke (Made to Order) items

Cancellation of Workshop bookings

A small administration fee, 5%, applies to all cancellations, this is included below:

• Cancellations up to 4 weeks before the course 95% refund.

• Cancellations up to 1 week before the course 55% refund.

If your course is cancelled by us due to unforeseen circumstances you will be offered an alternative date
or a full, 100% refund.

None of the aforementioned affects your statutory rights.

Contact us

Before returning a product to us, please contact us. The quickest way to do this is by phone on 01743 891143. Please have your dispatch note or invoice to hand when you call.

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